How can I get a hold of United Airlines?
United Airlines is one of the major airlines and is known for its flight services in many countries. If you want to get a hold of someone at United Airlines for any query, then it is not a complicated process, and you can contact them through their phone number. These are steps through which you can use the airline phone number to get a hold of a representative:
Get hold of United Airlines by calling
- Dial the United Airlines customer service number 800-864-8331 (available 24/7)
- Choose the language and press the IVR instruction of your choice
- Press 1 to know your flight status
- Press 2 to file a complaint
- Press 3 for lost and found service
- Press 4 to get special assistance
- Press # to connect with a United representative
- Then you will get through United hold time, and after a few minutes, you get associated with a representative.
- Provide relevant information and explain your situation, then the representative will assist you with your problem.
How long is United hold time?
When you try to contact the airline, the chances are high that you will get on hold for a long time. The current United hold time is around 2 to 4 hours, the average time. It might take longer than that. To avoid the hold time, you can use alternative methods like the online chat option, emailing, or filling out the contact form to contact customer service.
Why does it take so long for United Airlines to answer the phone?
If you call United Airlines on their phone number, customer service will take a long to answer the phone. There are certain reasons behind United Airlines' long hold times. Below are some points mentioned which will help you to understand why it takes so long to connect with a representative at the airline:
Customer staff shortage - Many airlines are facing the issues of staff shortage. Fewer representatives are present to solve the queries, which becomes one of the primary reasons why the airline takes so long to answer the phone.
Many passengers trying to contact - Many passengers try to contact the airline at the same time, which increases the call traffic, and one representative can solve the query of one representative at a time.
Passengers take a long time to discuss their problems - Sometimes, the passengers do not get the expected response from the representative or take a long time to discuss their issues and get connected with customer service. That causes a problem for other passengers trying to contact customer service.
What is the best time to call United?
The best time to call United Airlines is early morning, between 8:30 am and 10:30 am. The call traffic is meager in the morning, and you can easily avoid United customer service hold time and quickly get connected with the representative. Still, if you face any problem, you can chat with the representative through the online chat option from the United Airlines mobile app or the official webpage.
With this information, you must know about United Airlines' phone hold time and the best time to contact the airline agent. However, you can visit the official website and read the airline policy if you have any issues.