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How can I get my money back from Aeromexico?

Learn the process to get your money back from Aeromexico

When you cancel your flight with Aeromexico, you can get a refund from them based on the terms and conditions of the refund policy. To get a refund from Aeromexico, you can fill out the refund form in the following way.

Via refund form:

  • Navigate through the website of Aeromexico.
  • On the homepage look for the section: Do you have a flight?
  • look for the Refunds option. Click on it.
  • The refund form will appear on the screen. You can read the terms and conditions before you fill up the Aeromexico refund request form.
  • You are required to give your personal and flight-related details in this form, such as your name, ticket number, date of flight, the reason for cancellation, etc. 
  • As you check the information, click on submit and wait for the email from Aeromexico.
  • The Aeromexico team will initiate your refund process once they confirm the details of the refund form.

What are the Aeromexico airlines refund policy?

The passengers who want their money back from Aeromexico must be aware of the refund policy. The essential points that you should remember if you want to get a refund from them are as follows:

  1. You can apply to get a refund from Aeromexico on their website only if you have purchased your ticket via credit or debit card payment. For the price made by cash, you must contact the store ticket provider.
  2. Only the tickets with refundable fares are eligible to get a refund.
  3. The redemption date is less than 12 months from the date of the purchase.
  4. According to the Aeromexico refund policy, passengers can only get a refund on the unused portion of the ticket. 
  5. The refund that Aeromexico provides is after deducting the tax charged at the time of the ticket purchase.
  6. The non-refundable tickets are refunded through credit points or vouchers in their travel bank.

How long does it take to get a refund from Aeromexico?

For credit card users, the amount is reflected within 7 to 10 business days after applying for the refund. If you have made the payment in cash mode so the Aeromexico refund time is 15 to 20 days after submitting the refund form.

Can I cancel my flight and get a refund from Aeromexico? 

Yes, you can cancel your flight with Aeromexico and then get your money back when you apply for it. To cancel your flight, you abided by their flight cancellation policy.

Key points of the Aeromexico cancellation policy are as follows:

  • No cancellation fee is demanded from the passengers when they cancel their flight within 24 hours of booking. The only condition for free cancellation in its time frame is that time left for flight departure must be more than a week.
  • Passengers traveling with Aeromexico must cancel their flight at least 24 hours before the flight departure.
  • Passengers who want to cancel their ticket after a 24-hour grace period window must pay cancellation charges based on the ticket fare and the distance traveled.
  • Aeromexico is liable to give the passenger a connecting flight when they cancel the flight on the grounds of fault on the airline's side.

Is Aeromexico premier class refundable?

Yes, the Aeromexico premier class is refundable if you apply for the refund within 12 months of the flight cancellation. You will only get a refund from Aeromexico on the remaining share of its premier class ticket.

How to cancel an Aeromexico flight and apply for a refund?

You can cancel the Aeromexico flight online and then apply for a refund in the following way.

Online method: To apply for cancellation and refund online, take the following steps:

  1. Visit the website of Aeromexico.
  2. Look for the My Trip option.
  3. Enter your reservation number and surname.
  4. Log in with these details as you click on the confirm option.
  5. Your flight details for Aeromexico will appear in front of you.
  6. Click on confirm to cancel the flight. The email you get from Aeromexico will confirm your cancellation of the flight.
  7. You can visit the refund option on the website to apply for a refund.
  8. Go to the cancel button present at the bottom of the page and click on it. Aeromexico refund requests form with correct details and click on submit. This way, you can cancel and apply for a refund with Aeromexico.

Offline method: you can cancel your ticket when you contact Aeromexico customer service in the following way:

  • Go to the website of Aeromexico.
  • Click on Contact Us.
  • Look for the Call Us section.
  • Dial the Aeromexico phone number 1 (800) 237-6639.
  • Listen intently to the IVR instructions, which are as follows:
  • Press 1 for the preferred language.
  • Press 2 for the lost and found.
  • Press 3 for the bookings and reservations.
  • Press 4 to repeat the instructions.
  • Press 7 to talk to the Aeromexico agent.
  • You can talk with the Aeromexico agent after the IVR and ask them to cancel your flight as you provide them with your flight details. 

As they cancel your flight, you can take their help to apply for a refund on the Aeromexico refund phone number 1 (800) 237-6639 to get your money back.


Important Links:

How do I cancel a flight on Aeromexico?
How do I change my flight on Aeromexico?
How do I speak to someone at Aeromexico?